PRIVACY POLICY

We process personal information provided to us for the following reasons:

• You have registered a Health Lottery account with us.
• You have made a complaint or enquiry to us.
• You have made an information request to us.
• You wish to attend, or have attended, an event.
• You have applied for a job with us.
• You have contacted us by mail, email or telephone.
• If you take part in our competitions or promotions

The information you give us will include your name, address, e-mail address, username, password, answers to security questions, phone number, financial and payment card information.

This information will be provided by you when you register to use our website, play our games, enter a promotion or correspond with us by phone, e-mail or otherwise filling in forms on our website, app or through our retailers. 

We process personal information that is not directly provided by you, for the following reasons:

• We collect information from the devices and applications you use to access and use our website, applications or services. To find out more about how we use cookies, please see our Cookie Policy.
• We use credit/reference agencies in order to verify you are who you say you are, confirm your age and comply with legislation.
• Social networks (Twitter, Facebook and Instagram) if you communicate with us through social media.
• We also work closely with third parties (ticket retailers, payment and delivery services, advertising networks, analytics providers and credit reference agencies) and we may receive information about you from them.

If it is not disproportionate we’ll contact you to let you know we are processing your personal information.

The information we collect means that we can:

• Verify your identity and ensure that all participants in The Health Lottery are over 18.
• Establish and administer your online Health Lottery account, including the fulfilment of the transactions that you instruct us to make.
• Inform you about changes or information relating to your account, or changes to our services and to provide you with information about The Health Lottery and Health Games.
• Monitor your entries into The Health Lottery whether via our website or App, notify you when you win and pay out prizes accordingly.
• Create and manage your account to play games online, via the App and/or by Direct Debit.
• Ensure you are entitled to use your payment card if you have provided one.
• Ensure our website and the App are optimised to enable the best experience for you while playing our games.
• If you have consented, we may ask for feedback on the services we offer in order to enhance market research and promote our games and services.
• Promote The Health Lottery and related activities.
• We also want our communications to be as relevant to you as possible so we use your information to make marketing or other notifications relevant to you if you have consented to do so.
• Ensure you are based within Great Britain (geolocation/IP address) where we are licensed to operate.

We use third-party data processors, people who do not work for us directly, who provide elements of services for us. We have contracts in place with our data processors. This means that they cannot do anything with your personal information unless we have instructed them to do it. They will hold it securely and retain it in line with our retention periods. 

In some circumstances, we are legally obliged to share information.

We may be requested to share information with:

• The Gambling Commission as directed under our operating licence
• HM Revenue & Customs, regulators and other tax authorities
• Law enforcement and fraud prevention agencies to assist in investigations

Your information will also be made available to service providers carefully chosen and operating under a contract with us:

• Appropriate agencies to verify your age upon opening an account with us:
  • GBG Connexus (https://www.gbgplc.com/en/about-us/ )
  • Call Validate from TransUnion UK (www.transunion.co.uk/ )
• Banks or other financial institutions to verify bank account details and set up your direct debit instructions
• Our service providers facilitate games:
  • Claranet (https://www.claranet.co.uk/ )
  • Glide (https://www.glide.co.uk/policies/privacy/)
  • Playtech (https://www.playtech.com/privacy-policy-cookies )
  • Gamevy (http://www.gamevy.com/#home/ )
• To our payment processor:
  • Health Lottery Financial Limited
• Administer and manage your Health Lottery account:
  • Health Lottery Helpline on 0330 390 22 89*
  • help@healthlottery.co.uk
    

The security of your information is taken very seriously and our site is regularly audited independently to protect our data.

We use reasonable physical, technical and administrative measures to safeguard the personal information you provide through the Sites or in connection with our products and services. 

The Health Lottery site is accessed using https rather than http ensuring that all sent and received information is encrypted.

Please be aware that no data transmission over the Internet can be guaranteed to be 100 per cent secure. As a result, we cannot guarantee or warrant the security of any information you transmit on or through the Sites and you do so at your own risk.

The Health Lottery website uses cookies, as almost all websites do, to help provide you with the best experience we can. Cookies are small text files that are placed on your computer or electronic device when you browse websites.

Our cookies help us to:

• Make our website work as you'd expect
• Save you from having to log in each time you browse another area of our site
• Remember your settings during and between visits
• Improve the speed and security of our site
• Allow you to follow us on social networks like Facebook, Twitter and Instagram
• To offer more user-friendly services
• Make our marketing more efficient

We do not use cookies to:

• Collect any sensitive information (without your express permission)

You can learn more about all the cookies we use below:

The use of cookies on our website is governed by Cookie Law. This is known as the Privacy and Electronic Communications Regulations or PECR for short. We must tell you if and how we use cookies, hence this notice, and the choices you have in controlling the use of cookies on your devices.

Should you wish to remove or not use cookies from our site you can learn how to do this below, however doing so will likely mean that our site will not work as you would expect, as detailed in the ‘Our cookies help us to’ section above.

We use cookies to make our website work including:

• Determining if you are logged in or not
• Remembering if we have already asked you certain questions (e.g. you have seen our cookie banner and accepted the use of cookies on our site)

Social website cookies
Please review the privacy settings you have chosen on these networks, they are outside of our control.

We use cookies to compile visitor statistics such as how many people have visited our website, what type of technology they are using (e.g. Mac or Windows which helps to identify when our site isn't working as it should for particular technologies), how long they spend on the site, what page they look at etc. This helps us to continuously improve our website. These so-called “analytics” programs also tell us how people reached this site (e.g. from a search engine) and whether they have been here before helping us to put more money into developing our services for you.

We use:

Cookies are widely used in online advertising. Neither we nor our advertising partners can gain personally identifiable information from these cookies.

We use:

You may notice that sometimes after visiting a site you see increased numbers of adverts from the site you visited. This is because advertisers, including ourselves, pay for these adverts. We use these adverts to offer special offers to encourage you to come back to our site.

You can usually control cookies by adjusting your browser settings in order to:

• delete all cookies
• block all cookies
• allow all cookies
• block third-party cookies
• clear all cookies when you close the browser
• open a 'private browsing' or 'incognito' session, which allows you to browse the internet without storing local data