Frequently Asked Questions

What is a ‘Superdraw VIP’ subscription and how does it work?
The ‘Superdraw VIP’ subscription is an opportunity to enter every Wednesday and Saturday £25,000 Big Win lottery draw AND associated £100,000 Superdraws at a discounted cost. Payment is by monthly Direct Debit or recurring debit card payment.

You can choose your own lucky lottery numbers or select the Quick Pick option and have our random number generator choose the numbers for you.

How much does a ‘Superdraw VIP’ subscription cost?
There are an average of nine Wednesday and Saturday Big Win draws (plus nine free £100,000 Superdraws) each month which is an average monthly cost of £9.00. A ‘Superdraw VIP’ subscription for one lottery line in every Wednesday and Saturday Big Win draw will be charged £6.75 per month regardless of the number of draws that fall into each calendar month. This equates to a discount of over 20%.

You can pay for multiple lottery lines in each draw, up to a maximum of 3 lines.
1 x lottery line in every Wednesday and Saturday Big Win draw costs £6.75 a month
2 x lottery lines in every Wednesday and Saturday Big Win draw costs £13.50 a month
3 x lottery lines in every Wednesday and Saturday Big Win draw costs £20.25 a month

How do I set up my ‘Superdraw VIP’ subscription?
Go to The Health Lottery website at https://www.healthlottery.co.uk/subscriptions/ and click on the ‘Select Superdraw VIP’ button. Select the number of lottery lines (up to a maximum of 3) that you wish to play in every Wednesday and Saturday Big Win draw. Select your lucky numbers or choose the Quick Pick option for your numbers to be chosen by our random number generator. Select to pay by Direct Debit. If you are an existing online Health Lottery player you will be prompted to log into your account, otherwise you will need to follow the registration journey that will be displayed. Set up your Direct Debit or recurring debit card payment as instructed, and your subscription will be complete.

What is a ‘Big Win All in VIP’ subscription and how does it work?
The ‘Big Win All In’ is an opportunity to enter every £25,000 Big Win lottery draw AND all associated Wednesday and Saturday £100,000 Superdraws at a discounted cost. Payment is by monthly Direct Debit or recurring debit card payment.

You can choose your own lucky lottery numbers or select the Quick Pick option and have our random number generator choose the numbers for you.

How much does a ‘Big Win All In VIP’ subscription cost?
There are an average of 22 Big Win draws each month which is an average monthly cost of £22.00. A ‘Big Win All In’ subscription for one lottery line in every Big Win draw will be charged £17.00 per month regardless of the number of draws that fall into each calendar month. This equates to a discount of over 20%.

You can pay for multiple lottery lines in each draw, up to a maximum of 3 lines.
1 x lottery line in every Big Win draw costs £17.00 a month
2 x lottery lines in every Big Win draw costs £34.00 a month
3 x lottery lines in every Big Win draw costs £51.00 a month

How do I set up my ‘Big Win All In VIP’ subscription?
Go to The Health Lottery website at www.healthlottery.co.uk/subscriptions/ . Click on the Select All In VIP’ button. Select the number of lottery lines (up to a maximum of 3) that you wish to play in every draw. Select your lucky numbers or choose the Quick Pick option for your numbers to be chosen by our random number generator. Select to pay by Direct Debit. If you are an existing online Health Lottery player you will be prompted to log into your account, otherwise you will need to follow the registration journey that will be displayed. Set up your Direct Debit or recurring debit card payment as instructed, and your subscription will be complete.

How do I register for a Health Lottery online account?
Click the Sign up link , visible at the top of every page  www.healthlottery.co.uk , then  follow the instructions.

To open your online account you need to have a GB bank account and a GB address. Once you’ve successfully registered your account, you’ll be able to play online, save your numbers and set up a direct debit so you never miss a draw.

I’ve forgotten my account username and/or password. What do I do?
Your username is always the email address you used to sign up for your Health Lottery account.

If you can’t remember your password, click the Forgotten your password? link on the Sign In screen, enter your email address, and we’ll send you a secure link so you can set a new password.

How do I change my debit card details?
Log in to your Health Lottery account and go the My Account section. Click on My Wallet and you’ll be able to add the new details.

You can only change these details online if your debit card has expired. If you want to change your card details for any other reason, please call The Health Lottery helpline on 0330 3902289*.

*Calls to The Health Lottery Helpline will be charged at local call rate.

How do I change my address online?
Sign into your Health Lottery account and go to the My Account section. Select My Details and click on Personal Details update the form with your new address.

How do I transfer or remove funds?
Sign into your Health Lottery account and go to the My Account section. Click on My Wallet and select Withdraw funds and follow the instructions. For security, you’ll need to enter your password. The withdrawal will be processed to your debit card.

How do I cancel my Health lottery account?

Although we’re always sorry to see someone leave us, the process of closing your Health Lottery account is straightforward. Just log in to the account, go to My details and Close account is the bottom option.

Please spend or withdraw any credit you have as this cannot be recovered once the account is closed. You should cancel any Direct Debit or active subscription while the account is still open as this is the best way to make sure you will not be charged in error.

If you want to manage your play limits or take a break from playing you can set money limits or exclude yourself from gambling for a period of time that you choose. This is a more controlled option than closing your Health Lottery account, which is an action that cannot be undone (although you are welcome to open a new account if you ever change your mind).

You can find out more about these options here www.healthlottery.co.uk/account/ and the dedicated Healthy Play section in My account. If you want to discuss self-exclusion with a person, you can call us on 0330 390 2289* for advice.

*Calls to The Health Lottery Helpline will be charged at local call rate. 

If you are considering self-exclusion, you may wish to register with GAMSTOP as well. GAMSTOP is a free service that enables you to self-exclude from all participating online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk

We like to reward our players with promo codes that give immediate discounts when purchasing tickets for The Big Win or All or Nothing online. To use one, just add it in the box labelled Add Promo Code, add the requisite number of lines to play, and the discount will appear immediately.

Our promo codes will have a clearly stated expiry date and will cease to work at 23:59 on that date. Once correctly activated, the discount is instantly applied and permanent once you pay for the balance.

We regularly send out information regarding special promotions and promotion codes. Please ensure your marketing preference is set to ‘Yes’ to receive these emails. 

If you are already subscribed to marketing, details of any promotions and associated promotion codes will be sent to you by email; please check your spam folder if you haven’t received these.

At the time of writing, Health Lottery promo codes only work on The Big Win and All or Nothing lottery games.

Health Lottery promo codes can only be redeemed on lottery games run by The Health Lottery, namely The Big Win and All or Nothing. The opposite is also true: any promotional offer or code you may have for Lotto, EuroMillions, Thunderball or any society lotteries and raffles like The People’s Postcode Lottery will not be redeemable to play The Health Lottery.

Yes, the good causes receive the same contribution to the equivalent cash amount played.  

What Games can I play? 
The Health Lottery has three draw-based games. These are the £1 Big Win game in which players can either select their own five lucky numbers (1-50) or play using the Quick Pick option to win a range of prizes up to £25,000. These draws take place every Tues-Sat. Every entry into a Wednesday or Saturday draw automatically gives the player an entry into an additional free prize draw with a jackpot of at least £100,000. The Big Win is available online and in-store. To buy over the counter, just visit your nearest Health Lottery retailer. Use our retailer search to find out which of the 20,000 shops selling tickets for The Health Lottery is nearest you.

We also have our £1 All Or Nothing game in which players can either select their own 12 lucky numbers (1-24) or play using the Quick Pick option to win a range of prizes. A jackpot of £25,000 can be won for matching all 12 numbers OR for matching no numbers at all. All Or Nothing is only available online.

The Health Lottery also offers its unique QuickWin game, which is a live lottery draw every three minutes. Players use the Quick Pick option to randomly select five numbers from 1 to 50 to win a range of prizes up to £25,000. We also have Instant Win  games (online scratchcards) available on our website. 

How do I buy a ticket online?
You will need to open a Health Lottery online account . Then just choose your game and your draws, it’s really easy!

Can I play if I’m outside Great Britain?
To open an online account you do need to have a GB bank account and a GB address. You also need to be physically located in Great Britain when you purchase a play or set up a Direct Debit. See 3.1 (a) and 5.1 of our main Big Win lottery draw Terms and Conditions.

Where can I check the draw results?
Results for all of our draws can be found on our website at https://www.healthlottery.co.uk/results/ , here you can check your numbers and search for specific draw dates; results are also published in the Daily Star, Daily Star Sunday, Daily Express, Sunday Express, The Sun and The Mirror newspapers and can also be obtained from any participating retailer. Alternatively you can call us on 0330 3902289*

If you have played online  and have won a prize, we’ll send you an email asking you to sign in and check your account. When you do, select the My Account history section, where you’ll find details of any winning tickets you’ve bought online.

If you’ve purchased a Big Win ticket from a Health Lottery retailer you can check if you’ve won by checking the results online at www.healthlottery.co.uk or in Daily Star, Express or Mirror newspapers, or by taking  your ticket to a Health Lottery retailer and ask them to check it for you. Results are also published to our Facebook page and Twitter feed.

How can I claim my winnings?
If you’ve played online and won less than £2,000 your prize will be paid directly into your online player account, funds can be withdrawn at any time please allow 14 working days for funds to reach your bank account. If you have won £2,000 or more, please call the Health Lottery Helpline on 0330 3902289*, where our team are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.

If you’ve played by Direct Debit and won less than £2,000 your prize will be paid into your online wallet.

If you have won £2,000 or more, please call the Health Lottery Helpline on 0330 3902289*, where our team are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.

If you purchased your ticket in one of our 20,000 retailers you can claim prizes of up to £50 in any one of them.

If you’ve been lucky enough to win over £50 you’ll need to call The Health Lottery Helpline on 0330 3902289*, where our team are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.

*Calls to The Health Lottery Helpline will be charged at local call rate.

To play The Big Win game, five numbers between 1 and 50 are selected.  You can either chose your own lucky numbers or use Quick Pick to have the numbers selected for you by our random number generator. Our random number generator will select five numbers and a bonus ball at random - the more numbers you match the more you win.

What prizes can I win?

Our £1 Big Win game has prizes ranging from a free ticket for matching any two numbers, a guaranteed £10,000 for matching four balls plus the bonus ball and a minimum jackpot of £25,000* for matching five numbers

In addition, every £1 entry into any Wednesday or Saturday Big Win draw automatically gives you an entry into an additional free prize draw for  £100,000 which also takes place on these days.

The five numbers you’ve chosen for The Big Win draw on a Saturday or Wednesday are automatically entered into the appropriate Free Prize Draw. Our random number generator will select five further numbers at random – players matching five numbers in the free prize draw will qualify for a prize and there are no lower tier prizes associated with matching any other numbers.

 You can see the prizes available below.

* The top prize in The Big Win draw is £25,000. Please note that the top prize will be divided equally if there is more than one Match 5 winner

What are the odds of winning a prize on The Big Win?
Our prize structure is simple. You must match the numbers on the same line in order to win.

Numbers Matched	Prize	Odds
Free Prize Draw (Wed & Sat) Match 5 numbers	Superdraws (Wednesday and Saturday) £100,000	(1 in 2.1M)
Match 5 numbers	£25,000*	(1 in 2.1M)
Match 4 numbers and the Bonus Ball	£10,000	(1 in 423,752)
Match 4 numbers	£300	(1 in 9,631)
Match 3 numbers and the Bonus Ball	£50	(1 in 4,815)
Match 3 numbers	£10	(1 in 224)
Match 2 numbers and the Bonus Ball	£5	(1 in 224)
Match 2 numbers	Free ticket (can be entered into a draw of the players choice, up to 5 weeks in advance for online players. If a player chooses to play their Free Ticket in a Wednesday or Saturday draw, they’re also automatically entered into the £100,000 Free Prize Draw which also takes place on these days)	(1 in 16)
Match 1 number and the Bonus Ball	Free ticket (can be entered into a draw of the players choice, up to 5 weeks in advance for online players. If a player chooses to play their Free Ticket in a Wednesday or Saturday draw, they’re also automatically entered into the £100,000 Free Prize Draw which also takes place on these days)	(1 in 32)

The odds of winning any prize are (1 in 9.7).

* The top prize is £25,000. Please note that the top prize will be divided equally if there is more than one Match 5 winner.

What are the Wednesday and Saturday free prize draws?
The Health Lottery runs Free Prize Draws that give players the opportunity to win an additional huge cash prize twice a week.

All players who have purchased tickets for The Big Win draw on a Wednesday or Saturday will automatically be entered into the appropriate Free Prize Draw at no additional cost.

All players matching five numbers in this second draw will qualify for a prize and there are no lower tier prizes associated with matching any other numbers.

The prize for matching five main numbers in a Wednesday or Saturday Free Prize Draw will be £100,000 cash.

The winner has 180 days to claim so retail players should make sure they keep their tickets safe.                            

How do I enter the free prize draw?
For every £1 ticket you purchase for The Big Win lottery draw on a Wednesday or Saturday, you will automatically receive one entry into the Free Prize Draw.

Where do I find my free prize draw ticket numbers?
This is a second draw, meaning that your lottery numbers that were entered into The Big Win lottery draw on the appropriate day are also your numbers for the Free Prize Draw

How can I check my numbers?
The result of the FREE prize draw will be announced on the next working day and listed online at www.healthlottery.co.uk , on our X feed @HealthLottery and on our Facebook page. Results will also be printed in the Daily Star, Sunday Star, Express and Sunday Express

Results can also be obtained from any participating Health Lottery retailer or alternatively you contact our Customer Service team by calling 0330 3902289 (Calls to The Health Lottery Helpline will be charged at local call rate) or emailing help@healthlottery.co.uk . Online players, including those paying by Direct Debit or subscription, will be notified if they are a winner.

Retail players should make sure to keep tickets safe as you have 180 days to claim any prize.

What happens if there are multiple winners?
In the event that there are multiple Match 5 winners, the prize will be divided evenly between the number of Match 5 winners. For the avoidance of doubt, if there are multiple winners, each shall NOT receive the full £100,000 but an even share of it.

When will the draw take place?
The free prize draw will take place immediately after the main £1 Big Win lottery draw each Wednesday and Saturday and the winning numbers will be announced on the next working day.

All Or Nothing is our online only lottery game where the jackpot can be won by matching all winning numbers, OR no winning numbers at all! Simply choose 12 balls from 24 or use Quick Pick to have the numbers selected for you at random.

The cost is £1 for each line played and over 20% of that goes to good causes.

How do I play All Or Nothing?
 
Simply login into to your Health Lottery account or create an account at www.healthlottery.co.uk and select the All Or Nothing option.

Enter your chosen numbers or select the Quick Pick option if you prefer. If you wish to play your chosen numbers every week, choose ‘Play continuously’'. Tap on the Play button to place your entries. Payment for each entry will be deducted from your online wallet balance if you have one; if not, you will be asked to deposit funds using your nominated debit card.

What prizes can I win?

The prize structure is:

Match	Prize	Odds
12 Balls	£25,000*	1 in 2.7M
11 Balls	£250	1 in 18.7K
10 Balls	£25	1 in 620.79
9 Balls	£2.50	1 in 55.87
8 Balls	£1.00	1 in 11.04
7 Balls	No win	1 in 4.31
6 Balls	No win	1 in 3.17
5 Balls	No win	1 in 4.31
4 Balls	£1.00	1 in 11.04
3 Ball	£2.50	1 in 55.87
2 Balls	£25	1 in 620.79
1 Ball	£250	1 in 18.7K
0 Balls	£25,000*	1 in 2.7M

 

Overall odds of winning a prize 1 in 4.5

*Prizes are fixed with the exception of the top prize, £25,000. In the event of multiple winners this prize will be shared equally amongst the number of winners for that draw.

An email confirming the draw entered and numbers to be played will be sent to your registered email address; please check your spam and junk files as sometimes our emails are directed there.

We will also send an email to your registered email address to notify you of the win. Prizes of less than £2,000 will automatically be credited to your online wallet and can be withdrawn back to your debit card.

Prizes in excess of this amount can be claimed by contacting our Customer Service team on 0330 3902289* or by emailing us at help@healthlottery.co.uk

*Calls to The Health Lottery Helpline will be charged at local call rate.

What are the odds of winning a prize with All Or Nothing?

You can refer to the odds column of the prize table above, but the headline news is that All Or Nothing has the best odds of winning a prize of any lottery game in Britain, with the overall odds of winning a prize being 1 in 4.5!

 

QuickWin is our unique online only lottery game with a draw every three minutes! It costs £1 to play and the top prize is £25,000! It is online only, but you can play it on a desktop computer, laptop, phone or tablet. (it can be played on The Health Lottery App on phones and tablets or through a browser).

How do I play the QuickWin?
Simply login into to your Health Lottery account or create an account at www.healthlottery.co.uk and select the QuickWin option.

Enter your chosen numbers or select the Quick Pick option if you prefer Click on the Play button to place your entry. Payment for each entry will be deducted from your online wallet balance if you have one; if not, you will be asked to deposit funds using your nominated debit card.

The Random Number Generator selects the numbers live every three minutes. The on screen visual of the machine drawing the numbers is generated based on the numbers which have been selected using this software at the draw time however the graphics and ball selection used to display the results are pre-recorded. The system will recognise the winning numbers as soon as they have been selected and the outcome is displayed immediately which is why you may see the outcome of your entry while the on-screen draw video is still playing.

What prizes can I win?
The prize structure is:

Match	Prize	Odds
Match 5	£25,000*	1 in 2,118,644
Match 4 + bonus	£10,000	1 in 423,746
Match 4	£250	1 in 9,630
Match 3 + bonus	£50	1 in 4,815
Match 3	£20	1 in 224
Match 2 + bonus	£10	1 in 224
Match 2	£3	1 in 16
Match 1 + bonus	£1.50	1 in 32
Match bonus	Free play in next draw	1 in 16

 

Overall odds of winning a prize 1 in 6

 *Prizes are fixed with the exception of the top prize, £25,000. In the event of multiple winners this prize will be shared equally amongst the number of winners for that draw.

An email confirming the draw entered and numbers to be played will be sent to your registered email address; please check your spam and junk files as sometimes our emails are directed there.

We will also send an email to notify you of any win. The numbers you have entered for the next draw are visible on the QuickWin home page until the draw has taken place and details of entries placed and prizes won can be found in the QuickWin transaction history of your online account; prizes of less than £250 will automatically be credited to your online wallet and can be withdrawn back to your debit card.

Prizes in excess of this amount can be claimed by contacting our Customer Service team on 0330 3902289* or by emailing us at help@healthlottery.co.uk

*Calls to The Health Lottery Helpline will be charged at local call rate.

What are the odds of winning a prize with QuickWin?

You can refer to the odds column of the prize table above for a complete odds breakdown. The overall odds of winning a prize are 1 in 6.

The winning numbers for each £1 Big Win lottery game draw are determined by using an approved random number generator (RNG) to complete lottery draws. The RNG is a digital programme which is able to select the five unique main lottery numbers and the bonus number between 1 and 50. When a Big Win lottery game draw is carried out using the RNG, the operation is also captured on video and audio for audit purposes. The Health Lottery RNG also meets the Gambling Commission’s required technical standards. The All Or Nothing draws are carried out in the same way.

The Health Lottery’s QuickWin game is a live lottery draw every three minutes. These draws are carried out in real time by our RNG which is programmed to run on a continuous cycle 24 hours per day, seven days every week of the year.

Online Players:
If you’ve played online and won up to £2,000 your prize will automatically be paid into your online wallet. Funds can then be withdrawn at any time.

If you have won £2,000 or more, you will need to complete a simple prize claim form. Please call The Health Lottery Helpline on 0330 3902289 (calls are charged at local call rate) where our team are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know. Please allow 14 working days to complete the claim process and for your funds to reach your bank account.

Direct Debit Players:
If you’ve played by Direct Debit and won up to £2,000 your prize will automatically be paid into your online wallet. Funds can then be withdrawn at any time.

If you have won £2,000 or more, you will need to complete a simple prize claim form. Please call The Health Lottery Helpline on 0330 3902289 (calls are charged at local call rate) where our team are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know. Please allow 14 working days to complete the claim process and for your funds to reach your bank account.

Retail Players:
If you purchased a Big Win ticket in one of our 20,800 participating retailers you can claim prizes of up to £50 in any one of them.

If you’ve been lucky enough to win over £50, you’ll need to call The Health Lottery Helpline on 0330 3902289 (calls are charged at local call rate) where our team are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.

Is The Health Lottery in any way related to the National Lottery?
No, The Health Lottery is not a national lottery. The Health Lottery is a totally independent lottery scheme. We’re in no way affiliated to The National Lottery.

How does the Health Lottery work?
Each month a different society lottery takes part in the lottery draws. They then donate money raised through their lottery to health-related good causes within their respective communities, working with them to prioritise needs. Running things this way means every single part of Great Britain gets an appropriate share of the monies raised. No matter where you live, you will be able to see the society lotteries making a difference.

A minimum of 20.34% in every £1 goes to support local health related good causes.

Where does the money go?
The aim of the Health Lottery is to raise money for health-related good causes across Great Britain.

The Health Lottery is committed to tackling the scourge of health inequality in Great Britain. We operate on behalf of six society lotteries across twelve geographical regions which cover the whole of Great Britain, who work closely with People’s Health Trust to ensure that funds raised through The Health Lottery are granted to the grassroots causes that need it most. These health and wellness charities deal with issues affecting a large proportion of the population, such as access to mental health treatment and support programs. Lottery charity funding has long been a viable way for organisations to fund much-needed programmes – especially through seasonal initiatives for special holidays and raffles. The Health Lottery takes this one step further, by uniting six society lotteries across twelve regions of Great Britain on a rotational basis. Each one receives a portion of the money raised for local health-related charities and projects.

A minimum of 20.34p of every £1 played is donated to health-related good causes across Great Britain.

I have received a letter claiming that I’ve won a prize on The Health Lottery – is this a scam?
For the avoidance of doubt The Health Lottery will never send letters to inform customers that they have won a prize.  We are aware that attempts have been made to defraud members of the public by this means.  Anyone who receives a letter claiming to be from The Health Lottery and stating that they are a Health Lottery winner, should not attempt to contact the phone number or use any of the contact details supplied in the letter.  If you have already contacted the number and provided any personal details or have become a victim of fraud, you should immediately contact Action Fraud UK by calling 0300 123 2040.

What should I do next?

If you have already contacted the number and provided any personal details or have become a victim of fraud, you should immediately contact Action Fraud UK by calling 0300 123 2040.

I have received an email advising me that my Direct Debit has failed – is this a scam?
If a Health Lottery direct debit payment fails, an automated email is generated advising players to contact their bank directly in order to resolve the problem. We do not include a link for players to click in order to update their payment details. We have been made aware that a phishing email has been circulating advising members of the public that a payment has failed and to click on a link in order to rectify the matter. This is a scam and should be deleted without clicking on any links.

What should I do next?

If you believe you have been the victim of a scam, call Action Fraud UK on 0300 123 2040.

What are Instant Win & Scratch Games?
Instant Win games are just like scratchcards, you buy a ticket and you can see whether you’re a winner straight away.

How can I play the Instant Win Games?
They’re available on our website, www.healthlottery.co.uk/instant-win/

How much is it to play?
Our Instant Win games vary in price from £0.10p to £5.00. The price for each game is clearly stated.

Do I need an online account to play these games?
Yes, you do. It’s very simple to sign up and usually takes less than a minute. Just click “Register” at the top of this page, tell us a bit about yourself and add your debit card details. Then all you need to do is choose the game you want to play, click “play now” and enter your security code. There is no need to top up your account in advance and there is no minimum deposit limit.

Can I try Instant Win / Scratch Games first?
Absolutely! There is a “try me” version of each game available for you to play. We need to make sure that we don’t let people under 18 play any of our games, even the “free” versions, so we’ll just need you to log in to your account before you can play them.

How do the good causes benefit from these games?
It’s just the same as with our draw game; 20.34p in every £1 played is donated directly to health-related good causes.

What prizes can I win?
That depends on what game you’re playing, one game may have a higher top prize than another, but the other game may have a better chance of winning the lower prizes. You can click on a game to see the price, the prizes available and odds for each prize.

When you win a prize, we're guessing that the first thing you’ll do depends on how much you’ve won, anything from a little smile to a full-on happy dance. While you’re doing that, we’ll pay your winnings straight into your wallet.

If you win one of the £10,000 - £105,000 prizes we’ll need to check your identity before you can withdraw the prize. It’s a compliance thing, but we’ll be in touch to talk to you about it, it’s not difficult.

How do the cash raffle promotions work?
It’s easy! Simply purchase your eligible entries in accordance with dates and time specified on the email notification you received, and you will be automatically entered into the cash raffle draw. Entries made during the promotional period will be placed in a draw and winners will be selected using our random generator on the next working day after the promotion has ended.

Do I get an entry for every line I purchase for the qualifying draws?
That depends on the criteria of the specific promotion; please check the T&Cs shown at the bottom of the email you received regarding this offer.

How do I know I have been entered?
Entries made during the promotional period will automatically be entered into the draw; you will receive an email confirming your online lottery entries have been placed.

Can I claim the raffle prize if I win the top prize with one of my eligible entries?
Yes! You are still eligible to enter and win the raffle prize.

I have a direct debit and my entries for the eligible dates have been made automatically; will I automatically be entered into the raffle?
The cash raffle promotions are not open to Direct Debit entries; however if you place additional entries online using a debit card these will be entered.

Why are the direct debit entries not eligible for the cash raffles?
We run exclusive Direct Debit promotions during the course of the year as well as exclusive in-store lottery promotions. These cash raffle promotions are aimed exclusively at online players; if you make additional online entries during the promotion using your debit card these entries will automatically be entered.

Will eligible entries made using a bonus award qualify for the raffle?
Yes, of course, as long as the entries are made in accordance with the T&Cs.

How will I know if I have won?
The winners shall be notified by email and cash prizes will be paid directly into the bank account associated with the winners’ Health Lottery account.

How do your raffle promotions work?
We offer a variety of different raffle promotions and prizes; in most cases, every line bought during the campaign period will qualify you for an entry to the raffle. The final and full terms required to qualify for each raffle can be found on the email notification you received.

Do I get an entry for every line I purchase during the promotional period?
In most of our raffles, you do; if you purchase five lines during the promotion you will be entered into the raffle draw five times. However, the exact T&Cs for each raffle can be found on the email notification you received.

Can I claim the raffle prize if I win the top prize with one of my eligible entries?
Yes! You are still eligible to enter and win the raffle prize.

Will eligible entries made using a bonus award qualify for the raffle?
Yes, of course, as long as the entries are made in accordance with the T&Cs.

How are winners selected?
Winners are selected using our random numbers generator, which was approved by The UK Gambling Commission in the presence of an adjudicator.

How will I know if I have won?
Our lucky winners are notified by email to the address registered on the account.

I play by direct debit; do I automatically qualify for the raffle promotions?
Additional entries made online using a debit card will be entered into each raffle draw; we also hold raffles specifically for our Direct Debit players; entry into these draws will be automatic. Details regarding the eligibility of Direct Debit entries can be found in the T&Cs shown on the email notification of the offer.

How long does it take for raffle prizes to arrive?
We ask all of our lucky winners to allow 28 working days for their prize to be delivered.

What is a Playcard?
You can use a Playcard to play the £1 Health Lottery Big Win game at participating retail locations.

There are 2 types of Playcard:

Blue: This is for the £1 Big Win game; it stores your numbers so you just have to give it to the person serving you in the retailer and they can swipe it to buy your ticket really quickly. The card can store up to 10 lines of chosen numbers.

The blue Playcard can also be registered online for our reward scheme which offers exclusive online offers and bonuses on future Health Lottery Big Win purchases made online and in store.

Red: The red Playcard is also for the £1 Big Win game and can be used if you don’t want to pick your own numbers, the retailer can scan the barcode to produce a Quick Pick ticket for one line in the next available draw. If you want more than one line or more than one draw just tell the retailer and they’ll give you the ticket you want.

How do I store my numbers on my blue Playcard?
You add your numbers when you activate your Playcard. There’re a few easy ways to do this.

Any of the 20,000 participating retailers can do it for you. Click here to find your nearest retailer https://www.healthlottery.co.uk/retailers/ or you can ring the Health Lottery helpline on 0330 3902289* to register your chosen numbers and activate card.

If you already have an online account with the Health Lottery and would like to register your card for our reward scheme offers simply login to your account, select the ‘Playcard’ tab in the My Account section, add your card number and chosen numbers, if you don’t have an account already registration is easy. Please visit www.healthlottery.co.uk .

*Calls to The Health Lottery Helpline will be charged at local call rate.

Can I register more than one card to my account?
Only one Playcard per account can be registered and the card is not transferrable to any other person; accrued bonus credit may not be transferred between Playcards.

Can I change the chosen numbers on my Playcard after I have registered?
Yes, of course. Simply login to your account, here the details can be updated in the ‘Playcard’ section.  Updates to a player’s Playcard lottery numbers are reflected immediately in store.  For the avoidance of doubt this means that if a player changes their Playcard lottery numbers online and then purchases tickets in store using the Playcard, the updated lottery numbers will be selected.

Can I register a new card in the event of loss or damage to the card I already have?
Yes, however when a replacement card is added, any accrued bonus credit held against the original card will be lost therefore we recommend you keep the card in a safe place. If a player deactivates their Playcard, all stored lottery numbers, accrued credit and purchase history associated with the Playcard will be removed and cannot be restored.

How do I receive bonus awards and special offers?
Information regarding special offers will be emailed to you; these may require you to make a specified amount of entries using your Playcard within a defined period to qualify for the offer.

Once eligible entries have been completed you may receive a bonus award to your online wallet to enable you to make online entries or you could receive a coupon to redeem at retail. This will depend on the current offer.

Can I use the bonus credit to play Instant Win games?
Bonus credit accrued from retail play can only be used to make online entries into the Health Lottery draw game; it cannot be used to purchase Instant Win games or withdrawn for cash and there is no cash alternative.
 
Can I check the transactions I have made at retail using the Playcard?
Yes, login into your account, select My Play History. You can filter by date to locate specific transactions. Here you will see the date of purchase and amount spent.

If I win a prize from a retail ticket purchased using the card I have registered for online can I collect my winnings electronically via the online account?
If you purchased your ticket in one of our retailers you can claim prizes of up to £50 in any one of them.

If you’ve been lucky enough to win over £50, you’ll need to call the Health Lottery Helpline on 0330 3902289*, where our team are on hand to support you. They will help you with arrangements to collect your prize and anything else you need to know.

*Calls to The Health Lottery Helpline will be charged at local call rate.

How do I claim prizes associated with entries made online using the bonus credit?
You will be asked to enter a GB registered debit card when you make your first online entry using a bonus credit; this is required to enable you to withdraw any prizes from your wallet back to the card.

What is a Health Lottery syndicate?
A Health Lottery syndicate is when you team up with other Health Lottery players; these could be family, friends or colleagues, to increase your chances of winning.

Why set up a syndicate?
By playing The Health Lottery, you are already 21 times more likely to win our top prize compared to Lotto, but you can give yourself more chances of winning have if you buy more tickets as part of a syndicate.

How to get started
You can set up a syndicate in just three simple steps:
1. Pick your team
2. Choose your numbers and draws
3. Sign up

For more information you can order a syndicate pack by emailing  help@healthlottery.co.uk or by ringing our customer service team on 0330 3902289*.

Alternatively you can visit the syndicate page on our website:  www.healthlottery.co.uk/syndicates

*Calls to The Health Lottery Helpline will be charged at local call rate.